WHO WE ARE

Repairs booked in, not just emergencies

Most repair calls we take come down to three things: a door that no longer closes properly, glass that has been broken or has misted, or a shutter that has stopped moving. We handle all three — on shop fronts we installed, and on ones we did not.

If a repair is not worth doing we will tell you, and quote for the replacement instead of returning for the same fault every few months.

Sounds familiar?

These are the faults we are called out to most often. If yours is on this list, we have almost certainly carried the part before — tell us which one and we will bring it with us.

  • The door will not pull itself shut, or slams
  • The door catches on the frame or drags on the floor
  • The lock has stopped throwing, or the key sticks
  • The fire exit bar does not release cleanly
  • An automatic door has stopped opening, or opens on its own
  • The automatic door does not stop for an obstruction
  • A pane is cracked, chipped or has been put through
  • The glass has gone cloudy or has water sitting inside it
  • The shutter has become heavy to lift
  • The shutter jams, judders or has come out of its guides
  • The shutter motor hums but nothing moves
  • Draughts, rattles or water getting in around the frame

Not listed, or not sure what you are looking at? Send a photo on WhatsApp and we will tell you what it is. If the premises are not secure right now, go straight to emergency repair.

Get a Free Quote & Survey

Free, no-obligation quote. Add a photo if you have one and we will come back fast.

Up to 5 files - 10 MB per file, 15 MB in total (JPG, PNG, WEBP, HEIC or PDF). Add from your gallery or take new photos; each one stacks up below. Used only to prepare your quote.

    No obligation. We usually reply the same day.

    WHAT WE REPAIR

    Commercial doors, glazing and shutters

    Five trades most shopfitters split between three contractors, handled by one engineer.

    Commercial & shop front doors

    Closers, pivots, patch fittings, locks and panic hardware — the parts that actually wear out.

    Automatic & sliding doors

    Operators, sensors, drive belts, controllers and guide rails, with a safety check every visit.

    Shop front glass

    Broken panes, misted sealed units and cracked toughened glass, boarded up first if needed.

    Aluminium & steel frames

    Realignment, weather seals and thresholds on doors that have dropped or started to catch.

    Roller shutters

    Motors, barrels, laths, guide rails and annual safety brake testing.

    Planned maintenance

    Scheduled servicing and condition reporting for multi-site operators.

    Over 10 years of shopfront installation experience

    Trusted by Clients
    for Over 10 Years

    Nationwide shopfront service coverage across the UK

    Nationwide Service Coverage

    Timely and efficient shopfront project completion

    Timely and Efficient Project Completion

    COMMERCIAL DOOR REPAIR

    What fails on a commercial entrance, and what we replace

    A shop or office entrance is opened a few hundred times a day. The parts that wear out are predictable, and most can be replaced without taking the door out of the frame.

    Commercial door closer and patch fitting repair
    • Door closers. Overhead closers and floor springs lose oil pressure over time — the door either stops pulling shut or starts slamming. Normally a replacement unit rather than a repair.
    • Patch fittings and pivots. On a frameless glass door the top and bottom patches carry the entire weight of the leaf. Worn pivots let the door drop, which is why it starts catching on the frame.
    • Locks and cylinders. Hook locks, mortice locks and euro cylinders. Where the lock body is sound we can rekey rather than replace it.
    • Panic bars and push bars. A fire exit that does not release cleanly is a compliance problem as well as a security one, so these get priority over cosmetic work.
    • Thresholds and bottom rails. Corrosion and water ingress, particularly on doors sitting at pavement level.

    If the door itself has reached the end of its life, we would rather quote you for a new commercial aluminium door than keep charging callouts against a frame that cannot be brought back.

    AUTOMATIC & SLIDING DOORS

    Automatic door repair, with the safety check that matters

    Automatic doors fail in two ways: the door stops moving, or it moves when it should not. The second is the one to take seriously.

    Automatic sliding shop front door repair and sensor alignment
    • Sensors and safety beams. A large share of "faulty door" callouts turn out to be a sensor knocked out of alignment or a lens that needs cleaning — not a failed motor.
    • Drive belts and motors. A slipping belt shows up first as a door that opens slowly or stalls part way.
    • Controllers and manual override. Including the break-out function on sliding leaves.
    • Activation mats and push pads. Common on accessible entrances and often the cheapest part of the system to put right.
    • Guide rails and carriages. Grit in the track is the usual reason a sliding leaf judders.

    Every automatic door we attend gets a safety check before we leave: opening and closing forces, sensor coverage across the full travel of the door, and the reversal response when an obstruction is detected. A door that opens reliably but does not stop for an obstruction has not been fixed.

    GLASS & GLAZING

    Shop front glass and glass door repair

    Broken shop front glass is the repair that cannot wait, because the premises are not secure until it is done. We board up first so you can keep trading, then glaze properly once the pane is ready.

    Shop front glass door repair and toughened pane replacement
    • Toughened glass replacement. Shop front glazing is toughened safety glass, and toughened glass cannot be cut to size after it has been made. Every pane is ordered to measure, so there is a lead time — the board-up covers the gap.
    • Misted and blown sealed units. The seal has failed and moisture is trapped between the panes. The unit is replaced; the frame stays.
    • Cracked and chipped panes. A chip in toughened glass can turn into a full shatter without warning, so it is worth dealing with early.
    • Laminated glass upgrades. Worth considering after a break-in — laminated glass holds together when struck rather than dropping out.
    • Glass door repair. Cracked or shattered leaves on framed and frameless entrance doors, including the patch fittings and pivots that carry them.

    One thing worth knowing: a blown sealed unit cannot be permanently "de-misted", whatever you may have been offered. Drilling and drying it removes the symptom for a season, not the cause. Once the seal has gone, the unit needs replacing. For a full replacement front rather than a repair, see our glass shopfronts page.

    Need a repair booked in?

    Tell us what has failed and send a photo if you can — it usually tells the engineer which parts to bring.

    Call 0330 113 0393 Message us on WhatsApp

    Out of hours, call 074 1232 3200. Prefer to write it down? Send us the details.

    ROLLER SHUTTERS

    Roller shutter repair and servicing

    Booked, non-urgent shutter work. If your shutter is stuck open, has been forced, or the premises are not secure right now, our emergency roller shutter repair service is a same-day callout and is the page you want.

    For everything else — a shutter that has become heavy, noisy, slow, or is starting to catch — a booked visit is cheaper and lets us bring the right parts first time.

    • Motors and gearboxes. A powered shutter that hums but does not move is usually the gearbox rather than the motor.
    • Barrel and spring re-tensioning. A manual shutter that has become heavy to lift almost always needs the springs re-tensioned, not replaced. It is a short job and a common misdiagnosis.
    • Lath replacement. Damaged laths can be swapped individually — a dented curtain rarely needs replacing in full.
    • Guide rails. Bent or misaligned rails are the single most common reason a shutter jams, and are often caused by a delivery vehicle rather than by the shutter itself.
    • Safety brake testing. On any powered shutter this should be checked annually. It is the component that stops the curtain falling if the motor fails.
    • Locks, bottom rails and bullet locks.

    If you are weighing up repair against replacement, our roller shutter installation page sets out the options and what they cost.

    Not sure if it is worth repairing?

    Describe the fault and we will tell you honestly whether to repair or replace, before anyone comes out.

    Call 0330 113 0393 Message us on WhatsApp

    Out of hours, call 074 1232 3200. Prefer to write it down? Send us the details.

    MAINTENANCE

    Commercial door maintenance and planned contracts

    Commercial door maintenance is the line most businesses cut first and regret later. Reactive repairs cost more than scheduled ones, and they arrive at the worst possible moment.

    If you run more than one site, a maintenance contract usually works out cheaper across a year than the callouts it replaces.

    • Scheduled visits at a frequency we agree with you — typically quarterly or twice yearly, depending on footfall.
    • A written condition report for each site after every visit, so you can plan spend instead of reacting to it.
    • Priority response between scheduled visits.
    • Adjustments, lubrication and consumables included within the visit.
    • Anything beyond the visit scope quoted before it is carried out.

    Tell us how many doors, shutters and sites you have and we will put a schedule and a price together. Commercial door maintenance can be quoted on its own, or bundled with shutter servicing so both are covered in the same visit.

    OUR PROCESS

    How a repair visit works

    1

    Tell us what has happened

    Call, WhatsApp or use the form. A photo of the fault is worth more than a description — it often tells us which parts to load before we set off.

    2

    We give you a slot

    Same day where we can reach you, otherwise a booked window. You will know which before the call ends.

    3

    The engineer diagnoses on site

    We carry common closers, cylinders, laths and seals on the van, so a good share of jobs are finished on the first visit.

    4

    We make safe first if needed

    Boarding up, securing a door shut or isolating a powered shutter — so you are not left exposed while a part is on order.

    5

    You approve the cost

    Anything beyond the callout is quoted before we continue.

    COSTS

    What affects the cost of a repair

    We do not publish a fixed repair price list, because the same symptom can have very different causes — a door that will not close might need a ten-minute adjustment or a new floor spring. What we can set out honestly is what moves the number.

    • Parts. The biggest variable by far. A replacement overhead closer sits in a different bracket to a shutter gearbox or a made-to-measure toughened pane.
    • One visit or two. If glass has to be made to size or a part ordered, there is a make-safe visit and a completion visit.
    • Access. High-level glazing, or a shutter above ground floor level, needs access equipment.
    • Timing. Out-of-hours, weekend and bank holiday attendance carries a premium over a booked weekday slot.
    • Make-safe. Boarding up is charged separately from the glazing that follows it.

    Every repair is quoted before work starts, and all prices are quoted +VAT. If you are costing a new front rather than a repair, our shop front prices page has installation figures.

    COVERAGE

    Areas we cover

    We work from Romford and cover Greater London, Essex and the surrounding Home Counties for repair callouts, with wider UK coverage for planned maintenance and larger scheduled works. If you are unsure whether we reach you, call and ask — it is a short conversation.

    Looking for a full replacement instead? See shop front services or aluminium shopfronts.

    FAQS

    Shop Front and Commercial Door Repair Questions

    The questions we are asked most often on the phone, answered properly.

    Where we have an engineer free and you are within our London and Essex callout area, we aim to attend the same day. If the premises are insecure we treat it as urgent and board up or make safe on that first visit. Booked, non-urgent work is usually scheduled within a few working days.

    Yes. Most of our repair work is on fronts installed by someone else. We do not need the original supplier or paperwork — the engineer will identify the hardware on site.

    Yes, and that is normally how it works. Toughened safety glass cannot be cut after it has been made, so every pane is ordered to size. We board up so you can trade and secure the premises, then return to glaze once the unit arrives.

    It depends on the part rather than the door. A closer adjustment is a short visit; a replacement floor spring, shutter gearbox or made-to-measure pane is a larger job. We quote before any work beyond the callout, and all prices are +VAT.

    Yes — operators, sensors, safety beams, drive belts, controllers, activation mats and guide rails. Every automatic door we attend gets a safety check before we leave, covering opening and closing forces, sensor coverage and obstruction reversal.

    Not permanently. Misting means the seal around the unit has failed and moisture is getting in. Drilling and drying the unit clears the appearance for a while but does not restore the seal, so it returns. Replacing the sealed unit is the only lasting fix, and the frame stays in place.

    Usually not. On a manual shutter, heaviness is nearly always the barrel springs losing tension, which is a re-tensioning job rather than a replacement. It is one of the more commonly misdiagnosed faults we see.

    Yes. We agree a visit frequency, provide a written condition report per site after each visit, and give contract customers priority response in between. Tell us how many doors and shutters you have across your sites and we will price it.

    Talk to an engineer, not a call centre

    Same-day callouts across London and Essex, and planned maintenance UK-wide.

    Call 0330 113 0393 Message us on WhatsApp

    Out of hours, call 074 1232 3200. Prefer to write it down? Send us the details.

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